support
FAQ
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| home support FAQ |
| 1) | What is SoccerAssociation.com? |
| SoccerAssociation.com is an independent football statistics website. Providing player data on over 250 competitions from 80 countries. That's over 175,000 players! | |
| 2) | How do I subscribe? |
Simply click the  SUBSCRIBE NOW link on the front page, and follow the step-by-step instructions. | |
| 3) | What's the difference between the subscription versions? |
| The differences are described here. For more information on each subscription version, including sample pages, please view the following links: basic, professional, international and scout. | |
| 4) | Why can't I access step 2 of the subscription process? |
| Steps 2 and onwards of the subscription process are secure, using 128-bit encryption. However, older browsers may not be able to handle this high-level of security. If your browser is out-of-date please upgrade it to the latest version and you should then be able to subscribe without any problems. Otherwise check your browser's settings and ensure that SSL is enabled. | |
| 5) | I don't have a credit card, how do I subscribe? |
| We also accept the following in GBP (British Pounds Sterling) only: a cheque drawn on a UK clearing bank, postal order, cash or bank transfer. At step 4 of the subscription sign-up click the button, then print out the page that follows and post it along with your payment (for a bank transfer either fax the page or inform us of the 'SA ref' by e-mail). | |
| 6) | I've sent a payment by post, how long before I receive my password? |
| We will create your account as soon as we receive payment. However, if you have sent a cheque not drawn on a UK clearing bank or not in GBP (British Pounds Sterling) then we have to wait until it has cleared. | |
| 7) | Why do I get a 'Declined' response? |
| We use Sage Pay for card authorisation, if your card is 'declined' you should first check that you've entered the correct details. If you have and you believe that the decline is incorrect please contact your card issuer for further information. Unfortunately we are never informed why a card has been declined so are unable to offer further advice. | |
| 8) | I have subscribed but haven't received my password yet? |
| Your password is sent out automatically when you successfully subscribe. If you haven't already received it you can use the Log in help? tool. This will send out another e-mail with your user name/password. If you've given us the wrong e-mail address see below. | |
| 9) | I've subscribed but haven't received my password as I gave you the wrong e-mail address? |
| Let us know your full name, date/time you subscribed, your incorrect and correct e-mail address and your date of birth. We can then change your e-mail address and use the Log in help? tool to re-send your password. | |
| 10) | How can I help to keep the website up-to-date? |
| We always appreciate any information that improves the database. Anything from an incorrect stadium capacity, to a player position or shirt number. If you see something incorrect let us know and we can change it. We particularly require transfer information, for example, date player signed, from/to, cost and contract. | |
| 11) | Can I pay annually rather than quarterly? |
| Yes. Log in and go to your account section and click on the payment link (NB: this link is only available for the main account user name). Change the 'payment taken' option, enter your 'Password' and click the button. | |
| 12) | How do I cancel my subscription? |
| Log in and click the account link, then click the payment link (NB: this link is only available for the main account user name). Check the 'cancel my subscription' box, enter your 'Password' and click the button and confirm. Your subscription will expire when the next payment is due and you will no longer be able to log in. We'd appreciate it if you'd inform us why you are cancelling your subscription so that we can improve the website for our remaining customers. | |
| 13) | How do I securely change my credit card details? |
| Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Change the required details, enter your 'Password' and click the button. | |
| 14) | Can I upgrade? |
| Yes, and the effect is immediate. Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Enter your 'Password' and click the button, then confirm. If your password was entered correctly then your subscription will be immediately upgraded and you'll have a new renewal date because of the increased price. | |
| 15) | Can I downgrade? |
| Yes, but not immediately. Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Enter your 'Password' and click the button, then confirm. If your password was entered correctly then when your subscription is next renewed it will be downgraded. | |
| 16) | How do I change my password? |
| Log in and click on the account link, then simply enter your 'Current password', 'New password' and 'Confirm new password' and click the button. If your current password is correct and your new password and confirmation match it will be changed and you'll have to log in again using the new password. | |
| 17) | How do I change my e-mail address? |
| Log in and click on the account link, then simply enter your 'Current password', enter your new 'E-mail address' and 'Confirm e-mail' and click the button. If your current password is correct and the e-mail address and confirmation match it will be changed and saved. | |
| 18) | I can't access my account section? |
| The account section is a secure area, using 128-bit encryption. Some older browsers may not be able to handle this high-level of security. If your browser is out-of-date please upgrade it to the latest version and you should then be able to access the account section. Otherwise check your browser's settings and ensure that SSL is enabled. | |
| 19) | Can I have an invoice/receipt for my payments? |
| Log in and click on the account link, then click on the statement link (NB: this link is only available for the main account user name). Click on the button and print out the page for your records. | |
| 20) | We have added an additional user. How do I set it up? |
| Log in (as the main user) and click the account link, then click on the "users" link. Enter your main user password, an e-mail address (to send the user name/password details to for the new user), tick the 'Allocate' box and click the button. If the password is correct the e-mail address will be saved and an e-mail sent to it containing initial user name/password details. The first time the new user logs in they'll have to specify a new user name of their choice (subject to availability). | |
| 21) | I have found an error? |
| Just e-mail us via the support link and we can check the data and correct it if required as soon as possible. Due to the huge amount of world-wide data there will always be some errors but we strive to have as few as possible so any errors reported are welcomed. | |
| 22) | Why isn't the site updated yet? |
| The speed of updates all depends on the country or league. As data from the smaller countries or lower leagues can take a little bit longer to update. We aim to update all leagues as quickly as is feasibly possible. If we missed an update for any competition just e-mail us via the support link and we'll fix it as soon as possible. | |
| 23) | When will new countries be added? |
| We try to add as much data as we can. So if we can get all the required squad, club and match data then we can add a league or cup competition from any country. If you would like a specific competition added please e-mail us via the support link. | |
| 24) | Why has my account been suspended? |
| Each account is for a single user using a single machine at a time. If your user account is used by more than one user then the account will be suspended for one day. This suspension will increase by one additional day for each further occurence (6 days naximum). If you use more than one machine you must always log off on one machine before logging in on another to avoid any possible suspension. Also, if you use SA in more than one browser window (on the same machine) always make sure it's the same browser make and version. | |
| 25) | How can I add another user to my account? |
| Log in and click the account link, then click the add users link. Then simply select the number of additional users required and click the button. You'll then be given the new re-newal date and the new cost. To confirm and to create the new user(s) just click the button. | |
| 26) | I want to pay by bank transfer. What are your account details? |
| Bank name: Barclays, sort code: 20-97-40, account number: 20763829, IBAN: GB23 BARC 2097 4020 7638 29, Barclays SWIFTBIC: BARCGB22. Please remember to send payment in British Pounds Sterling and use your user name as a payment reference. Once the payment has been made send us an e-mail so we can look out for the payment and quickly process it when it arrives. | |
| 27) | Can I have a pro-forma invoice? |
| If you already have a user name the log in and click on the account link, then click on the statement link. Click on the button and print out the page. If you require a pro-forma invoice and have not yet subscribed then simply use the page provided after step 4 of the subscription process. |