*Why should I pay, I can get the information for free elsewhere
Firstly, the subscription starts at less than 50p a week, which over the year equates to the cost of a monthly football magazine. Which has the most information and will incur the most use? Is it the monthly football magazine, printed weeks in advance and limited to a selection of articles, stats and adverts or the website with content changing daily and instant access to player data from all the world's major leagues? Would you complain about subscribing to a monthly football magazine? No, then what's the difference subscribing to a website? Secondly, yes, you will be able to find some of the information available elsewhere in various formats. But nothing as comprehensive. If you want to trawl the web in a pointless quest looking for a Norwegian, Greek or Portuguese player then that's your decision. If you subscribe you could get the full information in seconds! If our information wasn't unique it wouldn't be used by professional football clubs from all the major world-wide leagues.
*How do I subscribe
Simply click the SUBSCRIBE NOW link on the front page, and follow the step-by-step instructions.
*What's the difference between the subscription versions
The differences are described here. For more information on each subscription version, including sample pages, please view the following links: basic, professional and scout.
*Why can't I access step 2 of the subscription process
Steps 2 and onwards of the subscription process are secure, using 128-bit encryption. However, older browsers (such as IE5.0) may not be able to handle this high-level of security. If your browser is out-of-date please upgrade it to the latest version and you should then be able to subscribe without any problems. Otherwise check your browser's settings and ensure that SSL is enabled.
*I don't have a credit card, how do I subscribe
We also accept the following in GBP (British Pounds Sterling) only: a cheque drawn on a UK clearing bank, postal order, cash or bank transfer. At step 4 of the subscription sign-up click the button, then print out the page that follows and post it along with your payment (for a bank transfer either fax the page or inform us of the 'SA ref' by e-mail).
*I've sent a payment by post, how long before I receive my password
We will create your account as soon as we receive payment. However, if you have sent a cheque not drawn on a UK clearing bank or not in GBP (British Pounds Sterling), then we have to wait until it has cleared.
*Why do I get a 'Declined' response
We use Barclays EPDQ for card authorisation, if your card is 'declined' you should first check that you've entered the correct details. If you have and you believe that the decline is incorrect please contact your card issuer for further information. Unfortunately we are never informed why a card has been declined so are unable to offer further advice.
*I have subscribed but haven't received my password yet
Your password is sent out automatically when you successfully subscribe. If you haven't already received it you can use the forgotten log in tool. This will send out another e-mail with your user name/password. If you've given us the wrong e-mail address see below.
*I've subscribed but haven't received my password as I gave you the wrong e-mail address
Let us know your full name, date/time you subscribed, your incorrect and correct e-mail address and your date of birth. We can then change your e-mail address and use the forgotten log in tool to re-send your password.
*How can I help to keep the website up-to-date
We always appreciate any information that improves the database. Anything from an incorrect stadium capacity, to a player position or shirt number. If you see something incorrect let us know and we can change it. We particularly require transfer information, for example, date player signed, from/to, cost and contract.
*Can I pay annually rather than quarterly
Yes. Log in and go to your account section and click on the payment link (NB: this link is only available for the main account user name). Change the 'payment taken' option, enter your 'Password' and click the button.
*How do I cancel my subscription
Log in and click the account link, then click the payment link (NB: this link is only available for the main account user name). Check the 'cancel my subscription' box, enter your 'Password' and click the button and confirm. Your subscription will expire when the next payment is due and you will no longer be able to log in. We'd appreciate it if you'd inform us why you are cancelling your subscription so that we can improve the website for our customers.
*How do I change my credit card details
Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Change the required details, enter your 'Password' and click the button.
*Can I upgrade
Yes, and the effect is immediate. Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Enter your 'Password' and click the button, then confirm. If your password was entered correctly then your subscription will be immediately upgraded and you'll have a new renewal date because of the increased price.
*Can I downgrade
Yes, but not immediately. Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Enter your 'Password' and click the button, then confirm. If your password was entered correctly then when your subscription is next renewed it will be downgraded.
*How do I change my password
Log in and click on the account link, then simply enter your 'Current password', 'New password' and 'Confirm new password' and click the button. If your current password is correct and your new password and confirmation match it will be changed and you'll have to log in again using the new password.
*How do I change my e-mail address
Log in and click on the account link, then simply enter your 'Current password', enter your new 'E-mail address' and 'Confirm e-mail' and click the button. If your current password is correct and the e-mail address and confirmation match it will be changed and saved.
*I can't access my account section
The account section is a secure area, using 128-bit encryption. Some older browsers (such as IE5.0) may not be able to handle this high-level of security. If your browser is out-of-date please upgrade it to the latest version and you should then be able to access the account section. Otherwise check your browser's settings and ensure that SSL is enabled.
*Can I have an invoice/receipt for my payments
Log in and click on the account link, then click on the statement link (NB: this link is only available for the main account user name). Click on the button and print out the page for your records.
*We have an account for two users how do we set up the other one
Log in and click the account link, then click on the users link. Enter your password and an e-mail address (to send the user name/password details to for the new account), check the 'Allocate' box and click the button. If the password is correct the e-mail address will be saved and an e-mail sent to it containing initial user name/password details. The first time the new user logs in they'll have to specify a new user name of their choice (subject to availability).
*I have found an incorrect player position and as I'm paying for this service I expect everything to be perfectly correct and up-to-date
We do our best with the resources we have and can do no more. There are well over 60,000 players on the database and we enter line-ups from over 30 divisions daily. Then there's all the transfers, retirements, contracts, referees, managers, internationals, released players etc. Perfection is an impossible dream, which we can never guarantee. However, if you simply inform us of an incorrect piece of data we can rapidly change it.
*Why isn't the site updated yet
We have to prioritise the input of data. So we concentrate on the major leagues first (eg. England, Italy, Spain, Germany) then work through the smaller leagues as quickly as feasibly possible.
*When will new countries be added
The more resources we have the sooner we can add new countries and the better the site will become. So basically, more subscribers = more money = more inputters = better website. However, as we are not bank-rolled by a media giant we cannot spend what we do not have, and can only work within the limits of our present resources. It is also of course depends on the availability of the required data.
*Why has my account been suspended
Each account is for a single user using a single machine at a time. If your user account is used by more than one user then the account will be suspended for one day. This suspension will increase by one additional day for each further occurence (6 days naximum). If you use more than one machine you must always log off on one machine before logging in on another to avoid any possible suspension. Also, if you use SA in more than one browser window (on the same machine) always make sure it's the same browser make and version.
*How can I add another user to my account
Log in and click the account link, then click the add users link. Then simply select the number of additional users required and click the button. You'll then be given the new re-newal date and the new cost. To confirm and to create the new user(s) just click the button.
*I want to pay by bank transfer. What are your account details
Bank name: Barclays, sort code: 20-97-40, account number: 20763829, IBAN: IBAN GB23 BARC 2097 4020 7638 29, Barclays SWIFTBIC: BARCGB22. Please remember to send payment in British Pounds Sterling and use your user name as a payment reference. Once the payment has been made send us an e-mail so we can look out for the payment and quickly process it when it arrives.
*Can I have a pro-forma invoice
If you already have a user name the log in and click on the account link, then click on the statement link. Click on the button and print out the page. If you require a pro-forma invoice and have not yet subscribed then simply use the page provided after step 4 of the subscription process.
*When I log in I get a 'page cannot be displayed' error
The log in is 128-bit encyrpted for security purposes. If you can't view the next page then your browser isn't secure enough. Check that the SSL settings are selected in your browser's settings section. If you are using an older browser version then upgrading to the latest browser will be required. If you'd prefer to use a standard (non-secure) log in then just click the Log in help? link and then use the log in boxes on that page.
SUBSCRIBE NOW
link on the front page, and follow the step-by-step instructions.
*What's the difference between the subscription versions
The differences are described here. For more information on each subscription version, including sample pages, please view the following links: basic, professional and scout.
*Why can't I access step 2 of the subscription process
Steps 2 and onwards of the subscription process are secure, using 128-bit encryption. However, older browsers (such as IE5.0) may not be able to handle this high-level of security. If your browser is out-of-date please upgrade it to the latest version and you should then be able to subscribe without any problems. Otherwise check your browser's settings and ensure that SSL is enabled.
*I don't have a credit card, how do I subscribe
We also accept the following in GBP (British Pounds Sterling) only: a cheque drawn on a UK clearing bank, postal order, cash or bank transfer. At step 4 of the subscription sign-up click the button, then print out the page that follows and post it along with your payment (for a bank transfer either fax the page or inform us of the 'SA ref' by e-mail).
*I've sent a payment by post, how long before I receive my password
We will create your account as soon as we receive payment. However, if you have sent a cheque not drawn on a UK clearing bank or not in GBP (British Pounds Sterling), then we have to wait until it has cleared.
*Why do I get a 'Declined' response
We use Barclays EPDQ for card authorisation, if your card is 'declined' you should first check that you've entered the correct details. If you have and you believe that the decline is incorrect please contact your card issuer for further information. Unfortunately we are never informed why a card has been declined so are unable to offer further advice.
*I have subscribed but haven't received my password yet
Your password is sent out automatically when you successfully subscribe. If you haven't already received it you can use the forgotten log in tool. This will send out another e-mail with your user name/password. If you've given us the wrong e-mail address see below.
*I've subscribed but haven't received my password as I gave you the wrong e-mail address
Let us know your full name, date/time you subscribed, your incorrect and correct e-mail address and your date of birth. We can then change your e-mail address and use the forgotten log in tool to re-send your password.
*How can I help to keep the website up-to-date
We always appreciate any information that improves the database. Anything from an incorrect stadium capacity, to a player position or shirt number. If you see something incorrect let us know and we can change it. We particularly require transfer information, for example, date player signed, from/to, cost and contract.
*Can I pay annually rather than quarterly
Yes. Log in and go to your account section and click on the payment link (NB: this link is only available for the main account user name). Change the 'payment taken' option, enter your 'Password' and click the button.
*How do I cancel my subscription
Log in and click the account link, then click the payment link (NB: this link is only available for the main account user name). Check the 'cancel my subscription' box, enter your 'Password' and click the button and confirm. Your subscription will expire when the next payment is due and you will no longer be able to log in. We'd appreciate it if you'd inform us why you are cancelling your subscription so that we can improve the website for our customers.
*How do I change my credit card details
Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Change the required details, enter your 'Password' and click the button.
*Can I upgrade
Yes, and the effect is immediate. Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Enter your 'Password' and click the button, then confirm. If your password was entered correctly then your subscription will be immediately upgraded and you'll have a new renewal date because of the increased price.
*Can I downgrade
Yes, but not immediately. Log in and click on the account link, then click on the payment link (NB: this link is only available for the main account user name). Enter your 'Password' and click the button, then confirm. If your password was entered correctly then when your subscription is next renewed it will be downgraded.
*How do I change my password
Log in and click on the account link, then simply enter your 'Current password', 'New password' and 'Confirm new password' and click the button. If your current password is correct and your new password and confirmation match it will be changed and you'll have to log in again using the new password.
*How do I change my e-mail address
Log in and click on the account link, then simply enter your 'Current password', enter your new 'E-mail address' and 'Confirm e-mail' and click the button. If your current password is correct and the e-mail address and confirmation match it will be changed and saved.
*I can't access my account section
The account section is a secure area, using 128-bit encryption. Some older browsers (such as IE5.0) may not be able to handle this high-level of security. If your browser is out-of-date please upgrade it to the latest version and you should then be able to access the account section. Otherwise check your browser's settings and ensure that SSL is enabled.
*Can I have an invoice/receipt for my payments
Log in and click on the account link, then click on the statement link (NB: this link is only available for the main account user name). Click on the button and print out the page for your records.
*We have an account for two users how do we set up the other one
Log in and click the account link, then click on the users link. Enter your password and an e-mail address (to send the user name/password details to for the new account), check the 'Allocate' box and click the button. If the password is correct the e-mail address will be saved and an e-mail sent to it containing initial user name/password details. The first time the new user logs in they'll have to specify a new user name of their choice (subject to availability).
*I have found an incorrect player position and as I'm paying for this service I expect everything to be perfectly correct and up-to-date
We do our best with the resources we have and can do no more. There are well over 60,000 players on the database and we enter line-ups from over 30 divisions daily. Then there's all the transfers, retirements, contracts, referees, managers, internationals, released players etc. Perfection is an impossible dream, which we can never guarantee. However, if you simply inform us of an incorrect piece of data we can rapidly change it.
*Why isn't the site updated yet
We have to prioritise the input of data. So we concentrate on the major leagues first (eg. England, Italy, Spain, Germany) then work through the smaller leagues as quickly as feasibly possible.
*When will new countries be added
The more resources we have the sooner we can add new countries and the better the site will become. So basically, more subscribers = more money = more inputters = better website. However, as we are not bank-rolled by a media giant we cannot spend what we do not have, and can only work within the limits of our present resources. It is also of course depends on the availability of the required data.
*Why has my account been suspended
Each account is for a single user using a single machine at a time. If your user account is used by more than one user then the account will be suspended for one day. This suspension will increase by one additional day for each further occurence (6 days naximum). If you use more than one machine you must always log off on one machine before logging in on another to avoid any possible suspension. Also, if you use SA in more than one browser window (on the same machine) always make sure it's the same browser make and version.
*How can I add another user to my account
Log in and click the account link, then click the add users link. Then simply select the number of additional users required and click the button. You'll then be given the new re-newal date and the new cost. To confirm and to create the new user(s) just click the button.
*I want to pay by bank transfer. What are your account details
Bank name: Barclays, sort code: 20-97-40, account number: 20763829, IBAN: IBAN GB23 BARC 2097 4020 7638 29, Barclays SWIFTBIC: BARCGB22. Please remember to send payment in British Pounds Sterling and use your user name as a payment reference. Once the payment has been made send us an e-mail so we can look out for the payment and quickly process it when it arrives.
*Can I have a pro-forma invoice
If you already have a user name the log in and click on the account link, then click on the statement link. Click on the button and print out the page. If you require a pro-forma invoice and have not yet subscribed then simply use the page provided after step 4 of the subscription process.
*When I log in I get a 'page cannot be displayed' error
The log in is 128-bit encyrpted for security purposes. If you can't view the next page then your browser isn't secure enough. Check that the SSL settings are selected in your browser's settings section. If you are using an older browser version then upgrading to the latest browser will be required. If you'd prefer to use a standard (non-secure) log in then just click the Log in help? link and then use the log in boxes on that page.